Returns & Exchanges

Refined footwear, refined service.
If your Qriss Henry shoes are not exactly what you expected, we’ll work with you to make it right.

Quick Overview

Return window: 30 days from delivery
Condition: Unworn, undamaged, in original packaging
Options: Exchange, store credit, or refund (where eligible)
Start a request: Via your account or by contacting support@qrisshenry.com

Please read the full policy below before submitting a request.

1. Our Promise

Qriss Henry shoes are crafted to accompany long days, long journeys, and long ambitions.
If something isn’t right with your order—fit, comfort, or quality—we want to hear from you. Our goal is to find a solution that respects both your time and the craftsmanship of each pair.

2. Eligibility & Timeframe

You may request a return or exchange within 30 days of the delivery date shown on the tracking information.
Only purchases made directly from qrisshenry.com are covered by this policy.
Items must be registered under your order number and verifiable in our system.

If your order was placed through an authorized retail partner, please contact that retailer directly and follow their return policy.

3. Condition of Items

To qualify for a return or exchange:

Shoes must be unworn, unused, and undamaged.
Soles should show no visible signs of wear (we recommend trying them on carpet only).
All original packaging must be included:
- Qriss Henry shoe box
- Dust bags (if included)
- Authenticity card / certificate
- Any included accessories or inserts

We reserve the right to refuse returns that show visible wear, damage, or missing components, or to apply a restocking fee where applicable.

4. Non-Returnable Items

For hygiene, customization, and quality-control reasons, the following are not eligible for return or exchange (unless defective):

Customized or made-to-order shoes (including special widths, materials, monograms, or bespoke finishes)
Final sale or clearance items clearly marked as “Final Sale” at checkout
Gift cards or store credit vouchers
Items not purchased directly from qrisshenry.com

If you’re unsure whether your item is eligible, contact support@qrisshenry.com before submitting a request.

5. Exchanges

If you love the shoe but need a different size, color, or model, we will do our best to accommodate an exchange.

Exchanges are subject to availability at the time your return is processed.
If the requested item is unavailable, you may choose:
- A different style at the same price,
- Pay the difference for a higher-priced pair, or
- Receive a refund or store credit (if eligible).

We recommend you include your preferred replacement option when submitting your request to speed up processing.

6. Refunds

If your return is approved and the items pass inspection:

Refunds are issued to the original payment method used at checkout.
Processing times:
- Qriss Henry: typically processes returns within 5–7 business days of receiving the item.
- Your bank or card issuer may require an additional 3–10 business days to post the funds.

Shipping fees, customs duties, and import taxes (where applicable) are non-refundable, except where required by law.

7. Store Credit

In some cases, we may offer or you may choose a Qriss Henry store credit instead of a refund:

Store credit can be used on future purchases at qrisshenry.com.
Credit is issued as a unique digital code or applied directly to your customer account.
Store credit is typically non-expiring unless otherwise specified.

8. Defective or Damaged Items

If you believe your shoes arrived with a manufacturing defect or were damaged in transit:

Contact support@qrisshenry.com within 7 days of delivery.
Include:
- Order number
- A brief description of the issue
- Clear photos of the shoe and the affected area (inside and outside, including soles and labels)

Our team will review your case and, if confirmed, will offer one of the following:

Replacement pair (subject to availability)
Repair or partial refund (case-by-case)
Full refund where appropriate

Defects caused by improper use, neglect, modification, or normal wear and tear are not covered.

9. Wrong Item or Missing Item

If you receive the wrong product or your shipment is incomplete:

Contact support@qrisshenry.com within 7 days of delivery.
Provide:
- Order number
- Details of the discrepancy
- Photos of what you received (shoe, box label, and inside tag)

We will correct the issue by sending the correct item, completing missing items, or providing an appropriate remedy.

10. International Orders

For international customers:

Return shipping costs, customs duties, and import taxes are generally your responsibility, unless otherwise specified.
Any refundable amount will be processed excluding original shipping fees and any non-recoverable import charges.
Exchanges may require placing a new order, depending on destination and logistics.

We recommend checking local customs regulations before returning items from outside the destination region indicated at checkout.

11. How to Start a Return or Exchange

To begin a return or exchange:

Locate your order number
You’ll find this in your order confirmation email and in your Qriss Henry account (if you created one at checkout).
Submit a request
- Log into your account and navigate to “Returns & Exchanges”, or
- Email support@qrisshenry.com with:
  - Full name
  - Order number
  - Item(s) you wish to return or exchange
  - Reason (e.g., fit issue, damaged, changed mind)
  - Preferred resolution (refund, exchange, store credit)
Wait for approval & instructions
- Our team will review your request and, if approved, send:
  - Return authorization
  - Return instructions and the correct return address
  - Any applicable shipping label (where available)
Ship your item
- Carefully package the shoes in their original box and outer shipping carton.
- Include all components and your return authorization details.
- Ship using the method provided or recommended.
Inspection & processing
- Once received, we inspect the shoes and finalize your refund, exchange, or store credit according to this policy.

12. Return Shipping Costs

Unless otherwise stated in your specific case:

Customers are generally responsible for return shipping costs.
If a prepaid label is provided, the cost may be deducted from your refund unless the return is due to our error (wrong item, confirmed defect, etc.).

Any exceptions (such as promotional free returns) will be clearly indicated on your order or in campaign terms.

13. Gifts

If you received Qriss Henry shoes as a gift:

If the order was placed on qrisshenry.com, we may offer store credit in your name instead of refunding the original purchaser (where appropriate).
You will need:
- Proof of purchase (order number or email) or
- Authenticity/serial information if linked to an online order

For privacy reasons, some refund options may only be available to the original payment method holder.

14. Authenticity & Unauthorized Sellers

Qriss Henry footwear is sold only through qrisshenry.com and selected authorized retail partners.

We cannot process returns or exchanges for products purchased through unauthorized sellers, resale platforms, or marketplaces where authenticity cannot be verified.
If you are unsure whether a retailer is authorized, contact verify@qrisshenry.com before purchasing.

For authenticity checks of an existing pair, please include:

Photos of the shoes
Serial/authenticity code
Proof of purchase or retailer name

15. Questions?

If you’re unsure whether your order qualifies for a return or exchange, or if you need help choosing the right size or model for an exchange:

Email: support@qrisshenry.com
Subject line suggestion: “Returns & Exchanges – [Your Order Number]”

We’re here to ensure your Qriss Henry experience matches the standard of the shoes themselves.