Last updated: 12/12/2025

At Qriss Henry, we design our shipping experience to match the standard of our footwear: reliable, refined, and attentive to detail. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Times

• Standard processing time:
  Orders are typically processed within [1–3 business days] after payment is confirmed.

• Business days:
  Monday–Friday, excluding public holidays.

• High-volume periods:
  During launches, promotions, or holidays, processing may take slightly longer. If we anticipate significant delays, we will communicate this on-site or by email where possible.

Please note: Processing time is separate from shipping/transit time.

2. Shipping Destinations

We currently ship to:

• Domestic: United States and Canada

• International: UK, EU, Africa, Middle East 

If your country is not available at checkout, please contact support@qrisshenry.com to confirm if we can arrange a special shipment.

3. Shipping Methods & Estimated Delivery Times

Estimated transit times (after your order has been processed):

• Standard Domestic Shipping: 3–7 business days

• Expedited Domestic Shipping: 2–3 business days

• International Shipping: 7–15 business days, depending on destination and customs

These are estimated time frames provided by carriers. Actual delivery may vary due to carrier delays, customs processes, weather, or other factors beyond our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination (country/region)

• Shipping method selected

• Order weight and/or order value

You may choose from available options displayed at checkout.

Any promotional free shipping offers will be clearly indicated on the website or at checkout.

5. Order Confirmation & Tracking

• Once your order is placed, you will receive an order confirmation email.

• When your order ships, you’ll receive a shipping confirmation email with tracking information (where available).

• Tracking updates may take 24–48 hours to appear after the label is created.

If you do not receive tracking details within a reasonable time, please check your spam/junk folder and then contact support@qrisshenry.com with your order number.

6. Customs, Duties & Taxes (International Orders)

For orders shipped outside the US & Canada:

• Customs duties, import taxes, and other fees may be charged by your local authorities.

• These charges are not included in our product prices or shipping rates unless explicitly stated.

• The recipient is responsible for paying any applicable customs or import fees.

If you refuse to pay customs charges and the shipment is returned or destroyed by customs, we may not be able to refund shipping fees or the full product value. Please check your country’s customs regulations before ordering.

7. Incorrect or Incomplete Shipping Addresses

Please ensure your shipping address is complete and accurate at checkout.

• If you realize you entered the wrong address, contact support@qrisshenry.com immediately with your order number and corrected details.

• Once an order has been processed or shipped, we may not be able to update the address.

If a package is returned to us due to an incorrect or incomplete address provided by the customer:

• We may charge an additional shipping fee to resend the order.

• If you prefer a refund instead of reshipment, original shipping charges may be non-refundable.

8. Lost, Delayed, or Stolen Packages

We work with reputable carriers; however, issues can occasionally arise in transit.

• If tracking shows “delivered” but you have not received your package:

  • Check with neighbors, building management, front desk, or mailroom.

  • Wait 24–48 hours, as some carriers mark packages as delivered slightly before actual delivery.

• If you still cannot locate the package, contact support@qrisshenry.com with your order number and tracking information.

We will assist you in working with the carrier, but please note:

• Qriss Henry is not responsible for packages lost or stolen after a confirmed delivery scan.

• Claims for loss or theft may need to be filed with the carrier or any shipping protection service (if enabled on your order).

If your package is significantly delayed in transit, we will help investigate with the carrier and provide updates where possible.

9. Damaged Packages on Arrival

If your order arrives damaged:

1. Take clear photos of:

   • The outer package (including any visible damage)

   • The shipping label

   • The damaged item(s)

2. Contact support@qrisshenry.com within [3–7 business days] of delivery with:

   • Your order number

   • A description of the issue

   • The photos mentioned above

We will review your case and work with you on a resolution (replacement, repair, or other remedy according to our Returns & Exchanges Policy).

10. Split Shipments

In some cases, items from the same order may ship separately (for example, due to availability or warehouse location).

• If your order is split into multiple shipments, you will receive separate tracking numbers for each parcel.

• You will not be charged additional shipping fees for approved split shipments initiated by us.

11. Pre-Orders & Made-to-Order Items 

For pre-order or made-to-order Qriss Henry shoes:

• Estimated production and shipping timelines will be indicated on the product page.

• Your card may be charged at the time of order placement.

• Shipping occurs once production is complete and pairs pass quality control.

Delays can occur in production; we will communicate significant changes to estimated delivery windows via email where possible.

12. Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or returned to us by the carrier:

• We may deduct the cost of return shipping and any associated fees from your refund (where a refund is requested and approved).

• If you would like the order reshipped, additional shipping charges may apply.

13. Holiday Periods & Special Circumstances

During major holidays, promotional periods, or uncontrollable events (e.g., severe weather, natural disasters, carrier strikes), both processing and delivery times may be extended.

We recommend ordering early during peak seasons to allow extra time for fulfillment and transit.

14. Questions & Support

If you have any questions about shipping before or after placing an order, contact:

Qriss Henry Support
Email: support@qrisshenry.com
Subject line suggestion: “Shipping Question – [Your Order Number]”

We will do our best to ensure your Qriss Henry shoes arrive safely and as expected.